Cool Tools for Embroidery Fans!

Troubleshooting

 
Server Information Messages
1010
Device not registered. The device must be registered and the user activated before the user can use the app.
1011
User activated. The device is ready to use the application.
1012
User not activated. The user must be activated by confirming the registration email.
1020
New user and device registered. Activation pending. The user must be activated by confirming the registration email.
1021
Device registered to different user. Activation pending. The user must be activated by confirming the registration email.
1022
New device registered. Activation pending. The user must be activated by confirming the registration email.
1023
User and device already existed. The user data was updated.
1024
This user already exists. Login with this user or register with another user
1031
Device activated. The device is ready to use the application.
1032
Device already activated. The device is ready to use the application.
1041
New module associated. The device has a new module and is ready to be used in the application.
1042
The module is already associated. The new module is ready to be used in the application.
1051
User data updated. The user data is successfully updated.
1052
User data updated. The user must be activated by confirming the registration email.
1055
e-mail already in use. Device asigned to another existing user and need to be activated.
1061
Modules status OK. The list of available modules are shown in the application modules section.
1071
New purchase created. The new purchase makes the module ready to be used in the application.
1074
Receipt already exists. The new purchase makes the module ready to be used in the application.
1075
Suscription purchase replicated. The new purchase makes the module ready to be used in the application.
1076
Credit receipt associated to another user. The new purchase makes the module ready to be used in the application.
1081
Have enough credits or subscription available. The user can get the design made.
1082
Do not have enough credits or subscription expired. The user can not get the design made.
1091
Data correctly updated. The user design was successfully obtained by the user.
1101
Login, Register and Activation OK. The user can enter the application normally.
1102
New device registered. Activation pending. The user must be activated by confirming the registration email.
1201
Temporary Password Sent By Mail. The user has requested a forgot password and it has to be confirmed.
1301
Password OK. The user has changed the password successfully.
 
Server Errors
40
The Service is in Maintenance Mode. Try again later.
41
There is a new update of the application in the Store. Please download it.
50
Service general error, conexion error or timeout.
60
Service general error, invalid parameters or format error
1033
Device ID not found. The device is not correctly activated, please uninstall it and install it again.
1034
Invalid activation code. The code to activate the user is invalid, it must be the code sent by email to the registered email address.
1043
Device ID not found. The device is not properly installed and activated, please uninstall it and install it again.
1044
Module not found. The module to unlock in the device does not exist.
1045
Free subscription not found. The device has not a valid free subscription.
1053
Device not found. The device is not properly installed and activated, please uninstall it and install it again.
1054
User not found. The device is not properly installed and activated, please uninstall it and install it again.
1062
Device ID not found. The device is not properly installed and activated, please uninstall it and install it again.
1072
Device ID not found. The device is not properly installed and activated, please uninstall it and install it again.
1073
Product code or module not found. The module to unlock in the device does not exist.
1083
Disabled user. The user has been disabled and can not use the application.
1103
User not found. The user that wants to login does not exists.
1104
Disabled user. The user has been disabled and can not use the application.
1105
Invalid password. The password of the user that wants to login is invalid.
1106
User not activated. The user must be activated by confirming the registration email.
1107
User and device already exists.
1202
User not found. The user that wants to request a new password does not exists.
1203
Disabled user. The user has been disabled and can not use the application.
1302
User not found.The user that wants to confirm a new password does not exists.
1303
Disabled user. The user has been disabled and can not use the application.
3000
Database general error, conexion error or timeout.
9015
Database general error, conexion error or timeout.
9021
Database general error, conexion error or timeout.
9022
Activation code fail. The registration was nos successfully. Please register the user again.
 
Mobile Device Errors
30
This application could not connect to the Store. The application has to connect to the Sore to obtain previously purchases made.
97
The device can not connect to the server, be sure you can connect to the Internet or try again later.
98
Server response Error. The device can not connect properly to the server, be sure you can connect to the Internet or try again later.
99
Unexpected Error. The device can not connect properly to the server, be sure you can connect to the Internet or try again later.
2017 © planetembroidery.com :: All rights reserved.